Manage Conflict Constructively Facilitation Guide

Author(s): Carlene McCubbin, Jane Kouptsova, Tracy-Lynn Reid

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Use this facilitation guide to deliver manager training in the following crucial skills:

  • How to prepare for difficult conversations and conflict
  • The steps to manage difficult conversations and conflict
  • Managing conflict effectively

Use this facilitation guide in conjunction with the Manage Conflict Constructively Participant Workbook as part of the full blueprint Build a Better Manager: Self-Governance.

View the Complete Blueprint:

Build a Better Manager

Support IT success with a solid management foundation.

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