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Reduce training and IT support costs and improve desktop productivity by developing resident experts. Resident experts are power users that employ their advanced knowledge of desktop systems to help train and support fellow employees on desktop applications, thus reducing the burden on IT.

This note explores the steps involved in fostering resident experts. Primary discussions include:

  • The business benefits of peer-based learning. 
  • Factors in successful resident expert adoption. 
  • Piloting the use of resident experts.

Power users minted as resident experts can leverage their advanced desktop knowledge to help train and support fellow employees. Applied properly, this formerly untapped resource can ease the burden on IT, reduce training costs, and improve overall desktop productivity.

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Search Code: 8783
Published: January 21, 2009
Last Revised: January 21, 2009

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