Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.

Achieving the impossible with few resources and little funding is standard operating procedure for many IT teams. An especially challenging area is after-hours or 24/7 support for smaller enterprises. Learn new techniques to meet this critical business need, including:

  • Managing the demand for after-hours support.
  • Minimizing after-hours support to critical issues only.
  • Resourcing after-hours support without team burnout.
  • Managing critical help desk requests and issuing communications after hours.

Don't struggle with after-hours support. Use Info-Tech's creative methods to stretch the budget and meet user needs.

Related Content

Hide Details

Search Code: 10886
Published: September 2, 2009
Last Revised: September 2, 2009


Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.