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Achieving the impossible with few resources and little funding is standard operating procedure for many IT teams. An especially challenging area is after-hours or 24/7 support for smaller enterprises. Learn new techniques to meet this critical business need, including:

  • Managing the demand for after-hours support.
  • Minimizing after-hours support to critical issues only.
  • Resourcing after-hours support without team burnout.
  • Managing critical help desk requests and issuing communications after hours.

Don't struggle with after-hours support. Use Info-Tech's creative methods to stretch the budget and meet user needs.

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Search Code: 10886
Published: September 2, 2009
Last Revised: September 2, 2009

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