Info-Tech Research Group’s Mid-Market Service Desk Vendor Landscape report lists Hornbill as a Champion in a market that’s becoming a one-stop-shop for all your mid-market service desk needs
London, ON, August 27 , 2012 – Appetite for all-in-one mid-market solutions will increase as organizations begin to adopt formalized IT Service Management (ITSM) practices, according to Info-Tech Research Group. A Mid-Market Service Desk Vendor Landscape report, published by Info-Tech Research Group, ranked Hornbill as the Champion while the market races to include a variety of embedded features, eliminating the need for other programs.
“The advantage of the service desk industry in the mid-market is that these programs include features like built-in Remote Desktop and Asset Discovery tools that are adequate for the complexity of mid-sized organizations,” said Mandi Fink, Research Analyst for Info-Tech Research Group. “Inclusion of these features suggests the market is moving towards seamlessly integrated systems that can serve the needs of smaller organizations, which in our eyes
, is an improvement.”
Ranking as a Champion, Hornbill is a leader in usability and functionality. According to the report, a true differentiator for Hornbill is a strong focus on extreme ease-of-use as well as technician and end-user convenience.
BMC’s Remedyforce won the Trend Setter award offering seamless usability and advanced functionality. Landing as a Market Pillar in the report, BMC software is an industry leader with approximately 25,000 customers world-wide. The long standing vendor has home-grown and acquired solutions to suit organizations of varied size and complexity.
Winning the Best Overall Value award, EnterpriseWizard lands in the Innovator quadrant. Providing standard out-of-the-box service desk functionality, EnterpriseWizard focuses on easily customizable features for complex organizations.
For the full list of Info-Tech Research Group’s recommendations for selecting an Mid-Market Service Desk Vendor, visit: http://www.infotech.com/research/ss/it-vendor-landscape-mid-market-service-desk-software
Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category.
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With a paid membership of over 25,000 members worldwide, Info-Tech Research Group (www.infotech.com) is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has a fourteen-year history of delivering quality research and is North America's fastest growing full-service IT analyst firm.