Customer Service Knowledge Management Platform Vendor Shortlist Tool


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This tool allows enterprises to profile their Customer Service Knowledge Management (CSKM) platform requirements and generate an ordered vendor shortlist from a fixed list of vendors. Vendor profiles are based on Info-Tech’s review of the CSKM platform market. The tool includes the following:

  • Variable prioritization for product suitability, based on features, usability, affordability, and architecture.
  • Variable prioritization for vendor suitability based on viability, strategy, reach, and channel.
  • An automatically generated customized vendor landscape based on prioritization of each suitability factor.

Use this tool to narrow the vendors down to a shortlist tailored to your organization’s requirements, then send out RFPs and schedule vendor demonstrations.

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Search Code: 49263
Published: November 14, 2011
Last Revised: November 14, 2011

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