Intelligent Swarming: Using Animal Behavior to Change Our Approach to Service Support

Jan 08, 2019

Intelligent swarming takes a collaboration-based approach to service support, allowing mature service desks to break down silos once and for all, improve end-user satisfaction, and become more DevOps and Agile compatible.

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Intelligent Swarming: Using Animal Behavior to Change Our Approach to Service Support

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