This phase of the blueprint is used in combination with the metrics tracking sheet. The major activities in this phase include:

  • Determine the first batch of metrics to be implemented as part of the pilot program
  • Create a process to collect and validate data, determine initial targets, and integrate with SLM and BRM functions
  • Present the metric reports to the relevant stakeholders and incorporate their feedback into the metric design
  • Establish a standard process and roll out the implementation of metrics in batches
  • Establish a process to monitor and track the effectiveness of the service metrics program and make adjustments when necessary

Also In

Develop Meaningful Service Metrics

Reinforce service orientation in your IT organization by ensuring your IT metrics generate value-driven resource behavior.

Related Content


Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019