Develop Meaningful Service Metrics to Ensure Business and User Satisfaction – Phase 2: Design Reports and Dashboards

Author(s): Paul Brown, Kimberly Jiang, Valence Howden

This phase of the blueprint is used in combination with the Metrics Presentation Format Selection Guide. The major activities contained in this phase include:

  • Select presentation format based on stakeholder needs and preference for information
  • Review presentation format with stakeholders

Tags

KPI, IT value, metrics program, service orientation, service management, key performance indicators, KPIs, success criteria, CSF, critical success factors, IT services, business-IT alignment, performance management, stakeholder communication

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