Develop Meaningful Service Metrics to Ensure Business and User Satisfaction – Phase 2: Design Reports and Dashboards

Author(s): Paul Brown, Kimberly Jiang, Valence Howden

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This phase of the blueprint is used in combination with the Metrics Presentation Format Selection Guide. The major activities contained in this phase include:

  • Select presentation format based on stakeholder needs and preference for information
  • Review presentation format with stakeholders

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Develop Meaningful Service Metrics

Reinforce service orientation in your IT organization by ensuring your IT metrics generate value-driven resource behavior.

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