Catalog Your IT Consulting and Managed Services Storyboard

Author(s): Fred Chagnon

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Use this guide to walk through Info-Tech's methodology for itemizing a detailed catalog of services that have been fully defined in ways that are much deeper than a mere brochure. Standardize your services by documenting the activities required to perform them, align those activities to resources, and calculate your internal costs to deliver the service. Only then should you feel confident in publishing those services on a customer-facing menu.

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