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This project will walk you through the steps for an ITSM tool implementation project, which can be a daunting task with pressure to perform successfully. We break down the project into four phases:

  1. Plan the implementation approach
  2. Organize the resources
  3. Design, build, and test the tool
  4. Deploy, monitor, and maintain the tool

This will help you not only manage the project but also ensure the tool will be configured to support and enhance your service desk processes.

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Build an ITSM Tool Implementation Plan

Nail your ITSM tool implementation from the outset.

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Search Code: 80285
Published: December 7, 2015
Last Revised: April 5, 2016


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