This project will walk you through the steps for an ITSM tool implementation project, which can be a daunting task with pressure to perform successfully. We break down the project into four phases:
- Plan the implementation approach
- Organize the resources
- Design, build, and test the tool
- Deploy, monitor, and maintain the tool
This will help you not only manage the project but also ensure the tool will be configured to support and enhance your service desk processes.