This phase will take you through the following activities:

  • Define swarming processes
  • Assess and flag recurring tickets for swarming
  • Document group swarming practices
  • Create your evaluation plan
  • Review support best practices

Use this phase as part of the full blueprint, Build a Swarming Pilot Project.

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Build a Swarming Pilot Project

Optimize your service support and become more DevOps compatible.

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