Build a Swarming Pilot Project – Phase 1: Assess Readiness

1 Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

This phase will help you conduct a current-state assessment of ticket handling and collaboration, review swarming best practices, and identify key metrics and reports to measure your success.

This phase will take you through the following activities:

  • Assess the process maturity of your service desk
  • Assess the current level of collaboration in your organization
  • Identify key service metrics to use
  • Establish baseline metrics

Use this phase as part of the full blueprint, Build a Swarming Pilot Project.

View the Complete Blueprint:

Build a Swarming Pilot Project

Optimize your service support and become more DevOps compatible.

Related Content

Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019