This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative gain access to Manufacturing.

Contact Your Representative
Or Call Us: 1-888-670-8889

Date published:


As the competition for talent grows, organizations are devising new strategies to attract and retain qualified IT professionals. This case study discusses the challenges an Info-Tech manufacturing client faced attracting and retaining service desk talent in a tight labor market, and the steps they took to resolve them.
  • Michel Hebert