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Technology Research
CIO
Strategy & Governance
Service Management
Academy: Service Management | Executive Brief
Author(s):
Paul Brown
,
Kimberly Jiang
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Topic Introduction
Tags
service management implementation
,
ITIL
,
service delivery
,
IT-business alignment
,
business satisfaction
,
IT as service provider
,
business relationship manager
,
service management maturity
,
foundational assessment
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