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Multifaceted analysis of Oracle’s pending acquisition of Cerner to include business impact analysis, potential synergies and product roadmaps, and customer and contract...
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Use this research to better understand the negative financial impacts of vendor actions.
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Customers struggle to understand and evaluate what’s in the SLA and if they are meaningful and to protect their investment. Not understanding the details of SLAs...
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This project will provide an understanding of different types of SLAs, the required elements, and what they mean to your organization; how to identify meaningful service...
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Read this Executive Brief to understand the challenges that IT leaders and contract administrators face when trying to understand the complex elements and components of...
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Use this tool to create basic SLA templates. It contains referenceable SLO metrics for various service types.
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This tool will allow you to record providers' SLOs and other SLA elements. From there you can rate the SLOs. The tool will provide an overall rating of the SLA.
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Use this tool to validate that required elements are contained within an SLA.
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Use this tool to track a service provider's SLO attainments and credits.
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Publicity clauses in contracts are often overlooked, which can present unnecessary reputational and financial risk to your company if not worded appropriately or if the...
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