SLA Evaluation Tool

Author(s): Ted Walker

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This SLA Evaluation Tool allows you to input a provider's SLOs. It then provides a rating of the SLA and highlights elements that need improvement.

Tags

Service Level Agreement, SLA, KPIs, Metrics, SLA metrics, Service levels, SLO, service level objectives

View the Complete Blueprint:

Reduce Risk With Rock-Solid Service-Level Agreements

Hold service providers more accountable to their contractual obligations with meaningful SLA components and remedies.

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