Reduce Risk With Rock-Solid Service-Level Agreements – Phases 1-3

Author(s): Ted Walker

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This project will provide IT leadership and Vendor Management the knowledge and tools that will allow you to:

- Understand what SLAs are and why you need them.

- Develop standard SLAs that meet your organization’s requirements.

- Negotiate meaningful remedies aligned to service level metrics or KPIs.

- Create SLA monitoring, reporting, and remedy requirements to hold the provider accountable.

View the Complete Blueprint:

Reduce Risk With Rock-Solid Service-Level Agreements

Hold service providers more accountable to their contractual obligations with meaningful SLA components and remedies.

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