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IT organizations are continually challenged by users and senior management to prove they can, and do, deliver a strong value proposition. However, without a clear...
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Knowing when to move on from well-worn help desk software is an important turning point for IT. Keeping an underperforming solution is costing the team time and money....
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Small and medium-sized businesses (SMBs) currently supporting Microsoft Exchange understand that new features alone do not warrant an upgrade. Staying on top of updates...
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This document defines a set of Standard Operating Procedures (SOP) for running the Vendor Management function for a mid-sized food retail company.
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Microsoft's offer of a free SAM (Software Asset Management) engagement might not be what it seems.
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Eliminate the security risks of Shellshock quickly. A brief research note for Info-Tech’s members.
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Due to the failure of traditional tools to meet their needs, many end users are pursuing ad-hoc adoption of file sharing services like Dropbox and Box. IT needs to...
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Don’t wait for Oracle to dictate your Java SE options (and associated licensing costs). IT organizations must start planning now for the inevitable and material impact on...
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Oracle makes some “go big or go home” claims this quarter.
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Oracle’s Unlimited License Agreement (ULA) has become a favored tool of Oracle account reps as it provides the customer with the right to deploy and use a specified set...
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