Small Enterprise Resources - Tools

IT Incident Runbook Prioritization Tool

Prioritize the order in which the IT incident runbooks will be developed based on the frequency and the impact of the potential incidents.

Service Desk Maturity Assessment

The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.

BI Practice Assessment Tool

The BI Practice Assessment Tool will help you analyze your organization's BI practice, determine the BI maturity level, and systematically develop a plan for your target...

BI Initiatives and Roadmap Tool

This tool will help you transform the business intelligence activities from Phases 1 and 2 into comprehensive improvement initiatives, assign responsibility to...

Requirements Gathering Playbook

Adapt this guide to document your requirements gathering process guidelines.

Business Continuity Teams and Roles Tool

Track business continuity teams, roles, responsibilities, and key vendors/suppliers.

BCP Project Roadmap Tool

Building up business continuity capabilities is a marathon; most organizations don't have the resources to mitigate all risks immediately.

Vendor Pricing Tool

Use this tool to request the vendor to respond with their pricing proposal.

Small Enterprise Initiative Prioritization Tool

This tool will help prioritize initiatives based on a set of criteria.

DRP Workbook

Record DRP information including document storage and contact/role information.
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