Info-Tech Express SMB Industry Spotlight: Public Administration

Learn from your peers in government and public administration. The report includes trend data on budgeting and staffing, effort allocation to IT tasks, business...

IT Strategy Case Study of a Non-Profit Healthcare Provider

A community-based, non-profit healthcare organization has seen a rapid increase in the complexity, scope, and volume of IT services delivered over the past two years. A...

Info-Tech Express Industry Spotlight: Finance & Insurance

The IT department’s role in ensuring operational efficiency of companies in both the FinTech and InsureTech industries continues to become more and more important....

Quality Management Program Charter

Use this template to document your quality management program strategy.

Quality Management Capability Assessment and Planning Tool

Assess your current quality management maturity.

Quality Management Review Template

Use this template to form a standard quality review template that can be used to periodically review the performance of the quality initiatives in your key IT practice areas.

IT Tools List

Often times in IT useful Excel tools can be used to make better decisions and save time or money. Info-Tech has produced a useful set of IT tools in Excel to help with a...

Quality Management Dashboard Template

Use this dashboard to track your quality management metrics.

IT Competency Library

Use this tool to learn about IT competencies and develop your organization's own functional IT competency framework.

IT Strategy Case Study of a Mid-Sized Municipal Government

The IT department of a mid-sized municipality wanted to build its strategic competency, but the team was of the habit of thinking and operating in tactical mode the...
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