All Research

SAP Ariba and RapidRatings Work Together to Streamline Risk Management

RapidRatings and SAP Ariba are working together to provide their customers with a more flexible risk-management solution. Through open APIs, SAP Ariba customers can access...

Peripheral Podio

Podio, by Citrix, covers a large number of collaboration capabilities but seems more like a high power digital personal assistant rather an enabler of business interactions.

Hi, I’m a robot, how may I direct your call?

Google’s Contact Center AI is in beta. Start a proof of concept so you are ready to take advantage of this product when it reaches general availability.

"We Won't Lock You In, We Promise": Google's Anthos Platform

Google touts the avoidance of vendor lock-in as a key benefit of its new Anthos platform.

LMS vs LXP: What’s the Difference?

In its most basic terms, a learning experience platform (LXP/LEP) sits on top of your learning management system (LMS) to create a better discovery experience for your...

Google Markets Anthos as Big Red Easy Button

Google claims its Anthos product is the easy button of cloud services. Will Anthos be able to provide enterprises with the full value of cloud without the work?

Google Introduces Anthos in a Bid to Embrace Hybridity

Google has rebranded its Cloud Services Platform as Anthos and announced compatibility across platforms. Users will be able to manage hybrid cloud deployments in Azure and...

Zendesk: Customer Service Management Powerhouse Looks to Expand Its Footprint

Zendesk has been a keystone vendor for external customer service management for over a decade. It is now making a strong effort to expand into adjacent functional areas,...

If Timely Crisis Communication Matters, Invest in an Emergency/Mass Notification System

Call trees are inefficient and unreliable, especially for larger organizations. If timely crisis communication is critical to your organization, consider an emergency/mass...

Vendor Management Skills: A Critical Skill Set You Should Include in Every Interview

Vendor management skills are essential to ensure the successful execution of your IT strategy. The ability to objectively navigate, negotiate, perform conflict resolution,...

SAP Ariba and RapidRatings Work Together to Streamline Risk Management RapidRatings and SAP Ariba are working together to provide their customers with a more flexible risk-management solution. Through open APIs, SAP Ariba customers can access...
Peripheral Podio Podio, by Citrix, covers a large number of collaboration capabilities but seems more like a high power digital personal assistant rather an enabler of business interactions.
Hi, I’m a robot, how may I direct your call? Google’s Contact Center AI is in beta. Start a proof of concept so you are ready to take advantage of this product when it reaches general availability.
"We Won't Lock You In, We Promise": Google's Anthos Platform Google touts the avoidance of vendor lock-in as a key benefit of its new Anthos platform.
LMS vs LXP: What’s the Difference? In its most basic terms, a learning experience platform (LXP/LEP) sits on top of your learning management system (LMS) to create a better discovery experience for your...
Google Markets Anthos as Big Red Easy Button Google claims its Anthos product is the easy button of cloud services. Will Anthos be able to provide enterprises with the full value of cloud without the work?
Google Introduces Anthos in a Bid to Embrace Hybridity Google has rebranded its Cloud Services Platform as Anthos and announced compatibility across platforms. Users will be able to manage hybrid cloud deployments in Azure and...
Zendesk: Customer Service Management Powerhouse Looks to Expand Its Footprint Zendesk has been a keystone vendor for external customer service management for over a decade. It is now making a strong effort to expand into adjacent functional areas,...
If Timely Crisis Communication Matters, Invest in an Emergency/Mass Notification System Call trees are inefficient and unreliable, especially for larger organizations. If timely crisis communication is critical to your organization, consider an emergency/mass...
Vendor Management Skills: A Critical Skill Set You Should Include in Every Interview Vendor management skills are essential to ensure the successful execution of your IT strategy. The ability to objectively navigate, negotiate, perform conflict resolution,...

Topics

Types of Content

Schedule Your Call