|
Use this tool to help select a specific use case that matches your organizational needs for text-based customer support.
|
|
|
Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it.
|
|
|
Ensure traceability for your text-based customer support requirements.
|
|
|
Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.
|
|
|
Use the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue.
|
|
|
Use the Text-Based Customer Support Acceptable Use Policy to mitigate risks by clearly communicating expectations for both effective and ineffective (or prohibited use)...
|
|
|
New PMOs frequently suffer from poorly defined mandates and a lack of leadership vision. Don’t flounder in your new role as PMO director. Hit the ground running to...
|
|
|
In this week's discussion, a global leader in graphene production shows us the simple equation that will drive the next generation of technology: we must "lightweight"...
|
|
|
Read this concise Executive Brief to discover how new PMO leaders can make the most of their first 100 days in office.
|
|
|
Use this storyboard to communicate a strategic vision for your PMO, get the right people behind you, and establish buy-in for a long-term PPM strategy. All in 100 days.
|
|
