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Reduce Manual Repetitive Work With IT Automation – Phase 1: Identify Automation CandidatesThis phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help you select the top candidates for automation. |
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IT Automation PresentationUse this template to communicate the outcome of your IT automation project. |
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IT Automation WorksheetUse this tool to capture your work outputs, define your processes, and track success of the IT automation project. |
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Reduce Manual Repetitive Work With IT Automation – Phase 2: Map & Optimize Process FlowsThis phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help map and optimize the process flows for each task. |
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Reduce Manual Repetitive Work With IT Automation – Phase 3: Build a Process for Managing AutomationThis phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help you define a lightweight automation SDLC and build a process to manage your IT... |
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Reduce Manual Repetitive Work With IT Automation – Phase 4: Build Automation RoadmapThis phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help you build an IT automation roadmap. |
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IT Automation RoadmapUse this tool to plan next steps along your IT automation journey. |
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SugarCRM Rolls Out Fall ’19 Release With Savvy Improvements to Collaboration and Self-Service CapabilitiesSugarCRM – a well-established player in the market for CRM platforms – recently rolled out its Fall 2019 release. From a functional perspective, the release does a good job... |
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SAP Makes Moves Into the Cloud Contact Center Space With an Eye to Enhance Omnichannel Service DeliverySAP’s Digital Interconnect Group recently announced the launch of SAP Contact Center 365. In conjunction with its incumbent solutions for customer experience – particularly... |
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Microsoft and Zoom Announce Partnership for Enhanced Web ConferencingComing early 2020, Zoom Rooms will be able to join Microsoft Teams meetings and Microsoft Teams Rooms will be able to join Zoom meetings. |
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