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Based on research insights, global research and advisory firm, Info-Tech Research Group, advises that marketing campaigns should move beyond broad reach to directly engage...
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With the insurance industry facing significant challenges, Info-Tech Research Group’s newly published blueprint offers critical guidance to life and annuity insurers on...
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The latest AI news on regulations from the United Nations and the state of California along with the latest global AI ranking of nations, the Nobel Prize awarded to AI...
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This playbook helps you document processes and additional details to support BCP..
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A new research-backed blueprint from Info-Tech Research Group offers security leaders a comprehensive, proactive approach to modernizing identity and access management...
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Onboarding is the most important step in the customer journey. It kicks off and establishes the tone for the customer relationship and sets customers up for success and...
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A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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A repository of typical workflows.
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A new resource from Info-Tech Research Group offers a strategic framework for evaluating large language models (LLMs) in the service providers industry based on cognitive,...
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