All Research

In a Hurry? Consider a Lean RFP

If a full and complete RFP process does not meet your needs or timeline for a low-to-medium cost procurement, yet you are unsure of vendor capabilities, consider using a...

The Evolution of Nation-State Hackers, and How to Protect Yourself From Spies

This week, we will dive into how internet-connected digital devices have enabled authoritarian nation-states to spy on open democratic societies, and how to protect...

Knowledge Transfer Job Aid

Use this tool to determine how to facilitate a transfer of knowledge between a role incumbent and a successor of a critical role.

Layoffs SWOT Analysis Template

Use this template to identify and classify important factors affecting your ability to deliver on outcomes.

Service Desk Improvement Initiative

Use this template as a starting point for building out an improvement plan in presentation format.

Service Desk Asset-Based Categories Template

Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.

Incident Management and Service Desk SOP for Small Enterprise

Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.

IT Service Desk Maturity Assessment for Small Enterprise

Use this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity.

Right-Size the Service Desk for Small Enterprise Storyboard

Use this blueprint as a guide to help you identify ways to improve your service desk.

Passwordless Authentication Storyboard

End users have 191 passwords to remember – can infrastructure and operations make life better for users while actually enhancing security? Understand the realizable...
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