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This document, associated with the blueprint Embrace Business-Managed Applications, will help you communicate the value of business-managed applications and your approach...
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The traditional model of managing applications does not address the demands of today’s rapidly changing market and digitally minded business, putting stress on scarce IT...
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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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Define a digital product vision that takes into account your objectives, business value, stakeholders, customers, and metrics.
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Use this template to help you define, detail, and make a reality your strategy in support of your digital product vision.
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Build a structure for your backlog that supports your digital product vision.
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Define standards and ownership for you backlog to effectively communicate your strategy in support of your digital product vision.
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Understand what to consider when planning your next release in support of your digital product vision.
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