|
Government IT leaders coming from the private sector need to change their focus from being profit driven to value driven. This is also the case for government IT leaders...
|
|
|
The Financial Industry Business Ontology (FIBO) is a perfect foundation for an enterprise knowledge graph facilitating practical use of machine learning and artificial...
|
|
|
Outsourcing is presented as the panacea for service support ailments, but it is not that simple. Outsourced service desk often struggle with low end-user satisfaction...
|
|
|
This tool can be used as an activity to build the foundational factors that influence the production of a great data strategy.
|
|
|
Use this tool to identify opportunities for improvement, both quick wins and longer-term major projects.
|
|
|
Leverage this completed example of a concise, practical BCP to jumpstart your plan. The example illustrates a more streamlined approach to create a practical and...
|
|
|
Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
|
|
|
Read this Executive Brief to understand why service desk ticket intake is crucial to end users.
|
|
|
This storyboard will help you identify opportunities to provide quality and consistent customer service.
|
|
|
This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.
|
|
