This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative gain access to Sports & Entertainment.

Contact Your Representative
Or Call Us: 1-888-670-8889

Date published:

02/12/2019

Outsourcing is presented as the panacea for service support ailments, but it is not that simple. Outsourced service desk often struggle with low end-user satisfaction despite high performance metrics. Here is how we helped an entertainment client develop an outsourcer get well plan.
Author:
  • Michel Hebert

Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019