Tools
Topics
Project RACI ChartThe RACI chart assists you in organizing roles for carrying out project steps and ensuring that there are definite roles that different individuals in the organization must... |
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Customer Service Business Process Shortlisting ToolThis tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer service... |
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Customer Service Systems Strategy ToolThis tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for... |
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Customer Service Initiative Scoring and RoadmapThis tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning, prioritizing,... |
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Readiness Assessment for Student RetentionUse this template to summarize the output of your interviews and assess whether IT can support the initiative. |
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Student Retention Application Inventory ToolUse this tool to record the current technology used to support retention at your institution. |
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Disruptive Technology Look to the Past ToolThe Disruptive Technology Look to the Past Tool will assist you to collect reasonability test notes when evaluating potential disruptive technologies. |
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Improve Your IT Recruitment Process WorkbookUse this tool in conjunction with the Improve Your IT Recruitment Process Capstone Deck to document your action plans. |
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Security Resources Planning WorkbookUse this tool to define your security team roles, FTE hours, security service portfolio, estimate service demand, and determine your overall resourcing needs |
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Disruptive Technology Research Database ToolThis tool will help you keep track of your longlist of disruptive technologies over time. Remember: analysis of disruption is an iterative process. |
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