Tools

Proposed Project Technology Assessment Tool

Use this tool to conduct a high-level analysis of a technology's readiness for adoption based on your organization's needs.

Intake and Prioritization Impact Analysis Tool

Use the Intake and Prioritization Impact Analysis Tool to analyze the effects of project intake process change across the organization, and to assess the likelihood of...

Business Context Discovery Tool

This tool will provide you with business context questions tailored to your initiative. Based on what you need to know but don't yet know, the tool will recommend...

Infrastructure Services Playbook

Use this tool to standardize the delivery of high-demand infrastructure services.

Service Rate Sheet

Use this tool to estimate the cost of repeatable infrastructure services.

Authority Matrix

The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...

Service Desk Efficiency Calculator

The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.

Security Operations Preliminary Maturity Assessment Tool

At a high level, assess your organization’s operational maturity in each of the threat collaboration environment functions. Determine whether the foundational processes...

Concept of Operations Maturity Assessment Tool

The Concept of Operations Maturity Assessment Tool will help you systematically understand your current security state. Based on Info-Tech's maturity model, evaluate the...

Security Operations RACI Chart & Program Plan

Assign responsibilities and develop collaborative process flows for the security operations program.
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