Templates & Policies
Topics
Service Desk Standard Operating ProcedureThis template is designed to help service managers kick-start the standardization of service desk processes. |
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Knowledgebase Article TemplateAn accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),... |
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Service Definition ChecklistNon-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance. |
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Security Compliance Process TemplateUse this template to help document your information security compliance management program. |
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Grant Follow-up Email TemplateRespond to the grant agency whether your application was successful or not. Increase the credibility of your organization. |
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Software M&S Cancellation Support TemplateUse this template to present to leadership your validation for cancelling vendor(s) M&S. |
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Software M&S Executive Summary TemplateUse this template to present your results of the project to your leadership. |
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Software M&S Cancellation Decision GuideUse this tool to provide guidance and validation when you consider cancelling a vendor's M&S. |
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Application Modernization Communication TemplateThis document, associated with the blueprint Modernize Your Applications, will help you communicate how application modernization can be applied to your organization. |
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Data Lineage Diagram TemplateUse this template to create a data lineage diagram – a tool that will help give context to data quality issue root cause analyses and solutioning. |
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