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A tool to capture the trends in tech, market, business, people, and culture that impact your organization.
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Use this template to help track and communicate the progress of your ESD preparation and selection project. Update each slide with information that is customized to your...
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This template will help you create a RFP that can be distributed to the vendors on your sportsbook solution shortlist.
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This template is intended to assist with requirements gathering by identifying the potential pain points, costs, and areas that should be addressed to create a better...
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Use this template to customize and identify which aspects of ESDs you expect vendors to be responsible for. Outline your requirements in this template to ensure vendors can...
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Use this template to document service desk process workflows for knowledge creation, usage, and review.
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Use this template to document the strategy to shift service support left.
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Use this template to build the business case and get everyone on board with the shift-left optimization initiative.
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Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
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Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
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