Research Notes

Exponential IT: Gauge Your Exponential IT Readiness

IT leaders must respond now to exponential advancements in technology. Gauge your organization’s readiness to adapt and thrive in an era of rapid technological change, and...

AI Marketplace Insights: Explore the Value of Off-the-Shelf AI 2024

The rapid spread of AI has been accompanied by the rise of vendors offering specialized AI products. With this overview of Info-Tech’s AI Marketplace, learn how...

PitchBob Case Study: AI for Productivity and Pitch Decks

How AI is used in productivity and pitch decks.

IT Management & Governance Framework Capstone

The IT Management & Governance (M&G) framework was designed with COBIT 2019 as its core and enhanced with the agility of Info-Tech’s knowledge and expertise. The framework...

Getting Out of a Bad Contract Starts Before You Get Into It

Getting into an agreement is easy; getting out can be hard or impossible. With a little planning, though, you can minimize the risk of being stuck in a bad contract.

NICE Enlighten AI – The Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

Gen AI: Overhyped or Long-Term Revenue Generator?

Integrating generative AI offers significant opportunities and challenges for companies amid an extreme technology hype cycle. With AI spending down and many projects...

ServiceNow: The Hidden Fees and Agenda You Need to Know About

Organizations that are considering an acquisition of ServiceNow products struggle to gain leverage and information during the negotiation process, as ServiceNow constantly...

AI Transformation Brief – August 2024

The latest AI news from Meta, Intuit, and OpenAI; the rise of small language models; and the latest update on AI regulations.

Broadcom Bought VMware

Use this research to understand the impact of Broadcom's acquisition of VMware on your IT operations and roadmap and assess your options for adapting and optimizing it.
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