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IT shops building or refreshing the data center should seek external expertise or face incurring additional costs due to miscalculated power, cooling, and UPS...
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As we enter the New Year, perhaps the overwhelming sense among investors and managers is the long list of what is not known. For most of these people, there has never...
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Buying and installing a backup generator for business continuity is not a fire-and-forget proposition. Choose the right generator for the job, and give it the care it needs.
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Given the pressure to deliver, application developers will inevitably resort to less than perfect behaviors. When such behaviors turn into habits, everyone suffers;...
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Info-Tech is seeing a wave of corporate server centralization as companies gain greater control over IT infrastructure and simplify management. While there are compelling...
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Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A...
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The evaluation of competitive proposals takes time and effort. Use this process wisely. Understand when it is important to get competitive bids, when not to, and what...
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A test strategy is required to achieve thorough and successful application testing. Consider testing scope, schedule, resources, defect tracking methods, and functional...
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The test strategy template provides IT managers with a tool to document a comprehensive testing plan that focuses on testing scope, schedule, resources, defect tracking...
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Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. There are different approaches to recording SOPs. Consider the type and complexity...
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