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The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
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Defining an automation suite for your organization can be daunting, since trends and product offerings are constantly shifting. Ensure you have the proper data governance...
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Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.
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There’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your unique environment, workload,...
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Read our concise Executive Brief to find out why you should optimize service desk staffing, review Info-Tech’s methodology, and understand the ways we can support you in...
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This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.
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There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not be...
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IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense...
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Use this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting.
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This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management...
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