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IT solutions provider BMC announced its intelligence-enriched ITSM and ITOM platform with BMC Helix, which supports efficient and proactive IT service discovery,...
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Atlassian announced that its service desk software, Jira Service Desk, now includes templates and workflows to support non-IT business units including HR, Legal, and...
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The rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are...
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In times of crisis such as the current COVID-19 pandemic, organizations should be committed to two key goals: Continuing to deliver high-quality services to their customers...
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IT organizations across the globe are quickly refocusing themselves to better support their end-user communities and other stakeholders as the COVID-19 pandemic continues...
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Use this tool to help you centralize and track offboarding process by employee. Modify it with the information that is specific to your organization.
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IT changes are inevitable, even in a crisis mode. Service Desk and IT operations will feel overburdened, but when it comes to change management, skipping steps for...
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ServiceNow has released four free emergency response apps to help customers with crisis management in the wake of COVID-19, including emergence response operations,...
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Ivanti is well positioned to build on a solid ITSM foundation and will deliver expanded capability in areas such as mobility, customer experience, enterprise service...
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IT solutions provider BMC announced that Shared Services Canada (SSC) has selected BMC Remedy to be its new ITSM platform. This adoption shows that BMC continues to be a...
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