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Recording and tracking metrics is crucial to the success of the Active Directory. Use this tool to record and track key metrics to analyze the status of your Active Directory.
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Use this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers.
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Use this tool to roadmap your automation path and lay out your action items to stay on track for the implementation of automation projects.
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Use this tool to gauge your organization's maturity in current automation modules and offerings, as well as pre-requisites to automation such as data and knowledgebase...
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Navigating your way through various automation tools can be a difficult challenge. Choosing the right project according to business needs is essential for IT to provide...
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Read this Executive Brief to find out why your organization should accelerate your automation processes, review Info-Tech’s methodology, and understand the ways Info-Tech...
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IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense...
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This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.
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There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not...
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Read our concise Executive Brief to find out why you should optimize service desk staffing, review Info-Tech’s methodology, and understand the ways we can support you in...
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