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A lightweight documentation of the service desk’s standardized processes.
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This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management...
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Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to...
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Use this template to organize the service desk consolidation project and communicate the scope and parameters.
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Use this template to document the consolidation project’s objectives, current and target state, and transition plan.
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Use this presentation template to communicate the project to key stakeholders.
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Use this template to develop a communications plan for your service desk consolidation project.
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Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.
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Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.
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You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow...
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