|
Use this template to document service desk process workflows for knowledge creation, usage, and review.
|
|
|
Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
|
|
|
Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
|
|
|
This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
|
|
|
Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
|
|
|
Dynatrace differentiates its APM solution through ease of deployment. As IT environments continue to become more complex, leading enterprise software vendors will improve...
|
|
|
APM vendor Dynatrace is offering a service to help its customers improve their SDLC. This offering aligns with an overall shift in the IT marketplace.
|
|
|
Dynatrace offers digital business analytics in addition to full stack end-to-end monitoring. The tool’s capabilities work to bridge the gap between infrastructure &...
|
|
|
Stackify has changed the pricing model for its APM tool, Retrace. This change in pricing is in line with usage-based shifts in technology along with changing architectures.
|
|
|
The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...
|
|
