Incident Management for Small Enterprise – Executive Brief

The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. Read this Executive...

Incident Management for Small Enterprise – Phases 1-3

Responding and recovering quickly from unplanned incidents is a critical path to become a trusted partner for the business. This storyboard will walk you through the...

Incident Management Workflow Library

Document your procedures to identify control points and areas of opportunity.

Incident Management for Small Enterprise

The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. This blueprint will...

IT Incident Runbook Prioritization Tool

Prioritize the order in which the IT incident runbooks will be developed based on the frequency and the impact of the potential incidents.

Build a Chatbot Proof of Concept – Executive Brief

Read this executive brief to find out why you should build a chatbot proof of concept, review Info-Tech’s methodology, and understand the four ways we can support you in...

Build a Chatbot Proof of Concept – Phases 1-3

Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...

Chatbot POC Metrics Tool

Use this tool to record the metrics necessary to manage the success of your chatbot.

Build a Chatbot Proof of Concept

Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Chatbot POC Communication Plan

Use this tool to communicate and market the launch of the chatbot to your organization and stakeholders.
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