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Use this template to organize the service desk consolidation project and communicate the scope and parameters.
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Use this workflow as an example of the output of an onboarding workflow-improvement activity.
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Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.
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You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow...
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Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively,...
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Design a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by...
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Use this template as a starting point to create an application portfolio and request catalog.
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Use this template to create a presentation and communications plan for launching the new service and service request catalog.
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Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –...
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Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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