Service Desk - Tools
Topics
Help Desk Software: Comparative TCO CalculatorFor smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)... |
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Service Desk Maturity AssessmentThe tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology. |
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Systems Management Service Level AssessmentUse this tool to evaluate the present state of your infrastructure to facilitate your systems management optimization efforts. Identify current performance levels, key... |
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Systems Management Discipline Capability AssessmentEvaluate capabilities across several systems management disciplines to identify areas in need of improvement. |
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Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
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Sample Size CalculatorA tool to calculate the sample size needed for your survey. |
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Service Desk Continual Improvement RoadmapUse this tool to identify opportunities for improvement, both quick wins and longer-term major projects. |
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Service Desk SLA Metrics Tracking TemplateEstablish a framework to collect the necessary metrics to properly evaluate current service desk service levels. |
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Systems Management Skills Inventory and Gap AnalysisUse this tool to document available skills and create a training plan to facilitate your systems management initiative. |
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Systems Management Feature Evaluation ToolUse the Systems Management Feature Evaluation Tool to generate a shortlist of solutions based on your specific needs |
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