Service Desk - Storyboard

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Storyboard: Implement Systems Management to Improve Availability and Visibility This blueprint will help you implement a systems management solution to improve availability and visibility.
Improve IT-Business Alignment Through an Internal SLA – Phases 1-3 Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot Project Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels Document current IT operational procedures. Identify the metrics to track.
Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA Validate your current state. Develop a project roadmap. Create the internal SLA.
Build an ITSM Tool Implementation Plan – Phases 1-3 An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
Build Better Workflows Storyboard Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.
Improve Service Desk Ticket Intake – Phase 3: Define Next Steps This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
Improve Service Desk Ticket Intake – Phase 2: Improve Ticket Channels This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
Improve Service Desk Ticket Intake – Phases 1-3 This storyboard will help you identify opportunities to provide quality and consistent customer service.

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