This blueprint will help you implement a systems management solution to improve availability and visibility.
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
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Document current IT operational procedures. Identify the metrics to track.
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Validate your current state. Develop a project roadmap. Create the internal SLA.
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An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
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Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
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This storyboard will help you identify opportunities to provide quality and consistent customer service.
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