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Read this executive brief to find out why you should deliver customer service training to your team, review Info-Tech’s methodology, and understand the four ways we can...
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Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service...
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This project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use...
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Read this executive brief to find out why you should build a chatbot proof of concept, review Info-Tech’s methodology, and understand the four ways we can support you in...
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Use this tool to determine if implementing a chatbot can create an ROI for your organization.
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Use this tool to record the metrics necessary to manage the success of your chatbot.
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Use this template to record your chatbot conversation trees before implementing them.
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Use this template to record the roles and responsibilities of your chatbot support team.
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