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Use this example to understand the governance and incident response components of a BCP, and to provide a model to follow for your BCP project.
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A record outage for social media giant Facebook, which also owns Instagram and WhatsApp, left many users unable to access the platform. For a veteran in the technology...
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Organizations with .net development practices use TFS for source code management. TFS could be the heart of your Agile and DevOps practices if you used all the features...
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XebiaLabs has announced that it has received certification of its new XL Release app integrating ServiceNow and the XebiaLabs DevOps Platform. The integration enables...
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ServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases...
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Use this tool to identify opportunities for improvement, both quick wins and longer-term major projects.
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Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
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Read this Executive Brief to understand why service desk ticket intake is crucial to end users.
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This storyboard will help you identify opportunities to provide quality and consistent customer service.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.
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