Operations
Topics
Help Desk Software: Comparative TCO CalculatorFor smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)... |
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Five Reality Checks: Before You Outsource Your Help DeskConstraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many... |
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Potential Impact of the Euro Crisis on IT DepartmentsEuropeans are facing a major economic crisis triggered by poor government financial management in the Euro zone. But many managers outside Europe don't see this as... |
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Checklist SOP TemplateUse checklists to streamline step-by-step procedures. Checklists are ideal when writing for experienced staff who just need a reminder of what to do, not how to do it. |
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Flowchart SOP Template (DRP)Flowcharts provide an at-a-glance view, ideal for disaster scenarios where pressure is high and rapid upward communication is critical. Similarly, flowcharts are also... |
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Network Backup for Atlanta Data Center – Backups ExampleUse flowcharts and checklists to create effective SOP documents. |
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Document Management ChecklistUse flowcharts and checklists to create effective SOP documents. |
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Incident and Service Management Procedures – Service Desk ExampleUse flowcharts and checklists to create effective SOP documents. |
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Sales Process for New Clients – Sales ExampleUse flowcharts and checklists to create effective SOP documents. |
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Application Development Process – AppDev ExampleUse flowcharts and checklists to create effective SOP documents. |
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