Developing help desk performance metrics can be a struggle. Companies with established help desks must ensure performance measurements can be supported by existing IT resources.

This note discusses:

  • Basic and advanced help desk metrics.
  • How metrics are used to determine performance levels.
  • Common interpretation problems.

Understand key help desk metrics to develop a measurement system that ensures improved service delivery.

Related Content

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019