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As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
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Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –...
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Use this template as an example to follow and document your own VIP support process.
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Use this template to document your service desk procedures for handling VIP or executive tickets.
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Design a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by...
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Use this template as a starting point to create an application portfolio and request catalog.
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Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
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Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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Use this template to create a presentation and communications plan for launching the new service and service request catalog.
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