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Read this Executive Brief to understand why service desk ticket intake is crucial to end users.
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Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
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This template will help you communicate the results of your service desk improvement projects to your leadership team.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
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This template contains examples of ticket intake workflows.
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Some upfront planning can lead to more valuable site visits and more prevented incidents.
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ServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases...
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XebiaLabs has announced that it has received certification of its new XL Release app integrating ServiceNow and the XebiaLabs DevOps Platform. The integration enables...
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Organizations with .net development practices use TFS for source code management. TFS could be the heart of your Agile and DevOps practices if you used all the features...
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A record outage for social media giant Facebook, which also owns Instagram and WhatsApp, left many users unable to access the platform. For a veteran in the technology...
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