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Set a schedule for continuity plan reviews, tests, and updates. Track completed reviews.
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Implement an effective crisis response plan to minimize the impact of crises on business continuity, reputation, and profitability.
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Summarize your organization's crisis management capabilities and objectives in one easy-to-consume document.
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This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
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Use this template to design or write your transactional (ticket) satisfaction survey.
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A tool to calculate the sample size needed for your survey.
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Learn how to set up a customer feedback program for your service desks.
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This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help...
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This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...
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Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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